The Urban Grill: User Reviews
The Urban Grill
3651 86th St. - Urbandale515-278-1016
Just finished having dinner at The Urban Grill tonight (Nov. 13, 2010) and I was so disappointed that I just had to leave a comment. Tonight I ordered a steak and asked for it to be medium-rare and what the chef prepared was medium-well. I absolutely hate complaining about things in a restaurant but I had to say something - so I told the server to tell the chef that he prepared me a medium-well steak. Well...never heard anything back after that and received my bill for the full meal as if it was exactly how I wanted. I tend to think good restaurants respect their clients by listening to them when they have an issue and perhaps offering something to make it okay - i.e. provide a medium-rare steak or a free glass of wine....but nothing of the sort happened tonight. My friend had a dead fly in her water and told our server and the server brought another water....but made no mention of how unsightly that might be to clients that are planning on eating dinner momentarily. This is a restaurant that has the ability to be fairly good....but you can't fall short on those things and expect repeat business.
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My favorite spot for a business lunch. I prefer soup and sandwich, but the lunch specials are great. How can they make a tuna salad sandwich taste so good? Easy parking, excellent value, great service.
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I have been to the Urban Grill three times and each time I left satisfied with my meal. However, I also always felt like I paid a bit too much for what they offer. The atmosphere is very nice, and would be a great place for a nice dinner event. The staff is obviously well trained and was very attentive.
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The ambiance was the best part about this place. The menu was uninspiring and had almost nothing for my vegetarian friend. I had a steak that was rather dry and tough, though it was smothered with sauce. Overall, the price did not justify the taste and very average menu. I've had better food at Perkins and Applebee's, both which I consider below average.
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Review Summary
The following scores represent the average rating submitted by 5 users:
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